4. Delivery

4.4 Delivery Address and Availability

We take special care to endeavour that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the stated delivery address at all times during the delivery slot. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted, the goods will be retained by us/carrier or left in a safe place.

4.5 Delayed or Cancelled Deliveries

Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case, we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, subject to clause 7.1 below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

4.6 Failed Deliveries

Should you fail to be present for over three failed internal deliveries (via CHICSON GLOBAL INVESTMENT LOGISTICS VEHICLES), we are entitled to charge you in full for the cost of delivery.

4.7 Unattended Deliveries

Chicson Global Investment Ltd will ordinarily only make deliveries when an appropriate person is able to receive the delivery at the stated delivery address, but this does not have to be the person named on the order. In the event that you instruct Chicson Global Investment Ltd to leave a delivery unattended at your address or leave with another party at a different address, Chicson Global Investment Ltd expressly disclaims all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen.

4.8 Delivery Address

Chicson Global Investment Ltd shall endeavour to deliver to the delivery address submitted at the time of placing your order and goods can be signed for by an appropriate person at the address. It is the customer's responsibility to ensure the delivery address is correct when placing the order.

4.9 Third-Party Carriers

Chicson Global Investment Ltd shall endeavour to notify customers if deliveries shall be fulfilled by a third-party carrier. This may be the name of a logistics carrier.

4.10 Collection Point

If a customer is not available during the planned delivery by a third-party carrier and has not provided delivery instructions to the third-party carrier, the package may be left at a local collection point for the customer. This action will be notified directly to customer.

5. Defective Goods

5.1 Quality Guarantee

We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing, by phoning our office or by using the ‘contact us’ option on the website of any dissatisfaction with your order. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction due to quality issues or arrange for the delivery of replacement goods, provided that you notify us within 7 days of delivery of the goods. Subject to clause 5.3 below, we will arrange with you for the goods to be returned to us, at recipient’s cost.

5.2 Claims for Faulty Goods

Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.

5.3 Best Before Dates

Unless advertised as a short Best Before End date (BBE) product, the minimum BBE on delivery shall be no less than six (6) weeks / forty two (42) days. For orders of ten (10) cases or more, a partial return at customer’s cost can be accepted in instances of less than ten (10) days BBE.

5.4 Definition of Quality Issues

Quality issues relating to ‘Goods’ is defined as a defect with the beverage or food and does not include packaging.

6. Amendment of Orders and Cancellation Rights

6.1 Cancellation of Orders

You have a right to cancel your order prior to notification of dispatch. This must be done in writing to info@aceglobalwater.com stating your Order Number.

6.2 Refunds for Cancelled Orders

We will arrange with you for cancelled non-perishable goods to be returned to us, and we will credit your payment card with the price of such goods within a reasonable period from the day on which cancellation was given (provided payment has already been debited to your payment card/account). The cost of shipping and/or return shipping cannot be refunded (see 2.4) and recipient shall bear the cost of return.

7. Warranty and Liability

7.1 Statutory Rights and Liability

Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

7.2 Events Beyond Our Reasonable Control

In addition to paragraph 4.4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

7.3 Maximum Liability

Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

8. Privacy

8.1 Privacy Policy

As outlined in our Privacy Policy, we work within Google Privacy Policy and Terms, outlining how personal data and cookies collected are used by Google.

8.2 Telephone Calls

To help us ensure the best possible service some telephone calls may be recorded.

8.3 Credit and Fraud Prevention Checks

In assessing your request for delivery of products from us we may make enquiries about you including searching your records held by organizations like Experian, CRC Credit Bureau and Trans Union and credit reference agencies. We may also check your details held by the NIM Security Alert scheme and other fraud prevention schemes.

8.4 Protection of Personal Information

We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise. Our full privacy policy.

8.5 Password Security

At the time of your registration you will be prompted to supply a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorized use of your e-mail address and/or password or any breach of security known to you.

9. Complaints

Any Customer complaints should be addressed to the Chicson Global Investment Ltd Customer Service Team – you will find a comment box in the “Contact” section of the website.

10. Special Offers, Promotions, and Competitions

10.1 Special Offers

From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.

10.2 Changes to Offers

We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to clauses 2.1(a) and 4.2, we will honor at the offer price any order placed by you before an offer ends, or is amended or withdrawn.

10.3 Different Offers

We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.

10.4 Promotional Pricing

Promotional pricing will only be applicable during promotional periods and are not applicable to Subscription Orders which renew outside of a promotional period.

11. General

11.1 Severability

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

11.2 Intellectual Property

All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through www.aceglobalwater.com, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the chicsonwater.com website without Chicson Global Investment Ltd prior written permission. Chicson Global Investment Ltd may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the www.aceglobalwater.com website.

11.3 Chicsonminerology

The slogan “Chicsonminerology, Chicsonmineralogist and Chicsonminerologist” is used to signify the unique and researched matching of waters alongside beverages, and is subject to strict copyright laws. Under no circumstances may the findings or data associated with ‘Chicsonminerology, Chicsonmineralogist or Chicsonminerology’ be reproduced without prior permission by a director of Chicson Global Investment Limited.

11.4 Minerals & Terroir

The slogan “Minerals & Terroir” is used to signify the unique and researched matching of waters alongside beverages, and is subject to strict copyright laws. Under no circumstances may the findings or data associated with ‘Minerals and Terroir’ be reproduced without prior permission by a director of Chicson Global Investment Limited.

Chicson Global Investment Logistics Vehicle Delivery Policy

Chicson Global Investment Logistics vehicle delivery company policy is a set of rules and procedures for drivers and operators that covers vehicle maintenance, safety, driver conduct and delivery procedures to ensure the safe and efficient delivery of goods. Key elements typically include pre-trip and regular vehicle inspections, driver accountability for vehicle condition and logs, adherence to traffic laws, procedures for loading and unloading, and rules for handling incidents like accidents or breakdowns.

Key Components of a Policy

1. Vehicle Maintenance & Condition

• Roadworthiness: Drivers must ensure vehicles are always in a legal, roadworthy condition.
• Loading Space: Policies should require the loading space to be dry, clean, and free of dust and odors.
• Maintenance Intervals: Vehicles must be repaired and maintained at legally required intervals or manufacturer recommendations.

2. Driver Safety & Responsibility

• Safety Training: Drivers need training on general site safety precautions, particularly during loading and unloading.
• Refusal to Load/Unload: Drivers should be authorized to refuse or halt operations on safety grounds.
• Responsible Operation: Drivers must operate vehicles responsibly and considerately to minimize accident risks.

3. Delivery Procedures

• Checklists: Simple delivery safety checklists can help drivers assess site safety.
• Damage Inspection: Inspect cargo for damage upon delivery and note any findings on the delivery receipt before signing.
• Notification of Damage: Policies should specify how and when to report damage discovered after delivery.

4. Handling Exceptions & Delays

• "Force Majeure" Clause: Include terms that address delays or failed deliveries due to circumstances beyond the company's control, such as accidents, natural disasters, or strikes.
• Reporting Procedures: Establish clear steps for drivers and staff to report exceptions or potential issues during delivery.

5. Use of Company Vehicles

• Internal Use: Policies should define acceptable uses of company vehicles, such as for internal company purposes and dispatching or receiving goods for the company's operations.

6. Compliance

• Regulatory Adherence: Ensure all vehicle operations and delivery procedures comply with national and local transport and health and safety legislation.

7. Compliance and Consequences

Non-compliance with the policy can result in disciplinary actions, including termination of employment.

8. Regulatory Adherence

Policies ensure compliance with safety regulations and legal requirements.